Refund policy

At Elorm’s Classic Kitchen, we take pride in preparing every meal fresh to order.

Due to the perishable nature of our food products, we do not accept returns once an order has been prepared or delivered.

If you receive the wrong order, your order is incomplete, or your food arrives in an unsatisfactory condition, please contact us within 30 minutes of receiving your order.

To report an issue, please email elormsclassickitchen@gmail.com with your order details and, where possible, photos of the issue.

After reviewing your request, we may, at our discretion, offer:

* A replacement meal,
* A partial refund, or
* A full refund, depending on the circumstances.

We are committed to providing excellent customer service and resolving genuine concerns as quickly as possible.